Return policy
At Pataua Brazil, we value our customers’ satisfaction and are committed to providing high-quality hair care products. However, we understand that there may be situations where a return is necessary. This return policy was created to ensure a smooth and transparent experience for our customers. Please read the following terms carefully:
Return Policy - Pataua Brazil
1. Return of Damaged or Defective Products:
If you receive a product that is damaged during shipping or has a manufacturing defect, please contact us immediately, within 7 business days from the date of receipt of the product. We ask that you provide clear details, including images, of the damage or defect to facilitate the evaluation process. We will respond promptly and offer solutions, which may include replacing the product or a full refund of the amount paid.
2. Dissatisfaction with the Product:
If you are not satisfied with a product you have purchased, you may request a return within 15 business days from the date of receipt. In this case, the product must be in its original packaging, with no signs of excessive use, and accompanied by the invoice or proof of purchase. The refund will be made according to the original form of payment, minus any shipping costs.
3. Return Procedure:
To start the return process, follow these steps:
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Contact our customer service through the channels available on our website.
Email: comercial@patauabrazil.com
Telephone: 16 3335-432 7 -
Please provide the required information including order number, product description and reason for return.
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Please wait for instructions on how to proceed with your return. In some cases, we may ask you to send the product back for evaluation.
4. General Conditions:
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Returned products must be in their original packaging, with no signs of excessive use.
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Pataua Brazil is not responsible for damages caused by misuse, negligence or inappropriate use of the products.
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The refund will be processed after confirmation of the return and evaluation of the condition of the product.
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We recommend that you choose a shipping method with tracking to ensure safe delivery of your package.
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Shipping costs related to returns are the responsibility of the customer, except in cases of damaged or defective products.
Our Return Policy is intended to ensure that you have a satisfactory and fair shopping experience. If you have any questions or require additional assistance, please do not hesitate to contact our customer service. We are here to help and provide you with the highest quality hair care.
